Shipping & Returns

 

At HARNN, customer satisfaction is of utmost importance to us, and we aim to provide an enjoyable shopping experience. A refund or an exchange will be offered provided the goods are returned to us in their original unopened packaging, in a fully saleable condition. Any returns are to be made within 7 days of original purchase, to initiate a return please contact us at info@harnn.co.za with details of your order and return. All returned items must be accompanied by a copy of the original receipt, and a return authorisation number.

 

Postage will not be refunded.

 

Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind, or for reasons of hygiene and safety.

 

Please allow up to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.

 

HARNN is not responsible for any damage after delivery.

 

All claims for shortages or damages must be reported to us at info@harnn.co.za on the day of delivery.

 

We will keep you informed on the status of your return by sending you an email once we have received and inspected the returned goods.

 

Postage or courier charges are non-refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods.

 

We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned.

 

When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging. We recommend you use a courier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending.

 

Questions about a return?

 

If you need help with a return or have any questions at all, please email us at info@harnn.co.za as we are always happy to assist.

 

 

 

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